Testimonials
Words of Praise From Clients That Make This All Possible
“You went above and beyond our expectations when we needed help and representation with our claim. Couldn’t ask for a better agent!” – Jeff
“Lorna was so personable, she took the time to understand our needs, was there helping us along the way and looked out for our best interest in what was need to fully cover us! Thank you Lorna!” – Robert
“Always friendly and responsive to my questions. I never feel as if I am bothering someone for answers to my questions. Real people answer phones.” – James
“We receive proactive recommendations concerning our insurance needs. The staff is always friendly and responsive and a joy to work with.” – Lee
“American Advantage – Petersen Group is very responsive to all my requests. For example, when the former agent (Suzie) left the company, I was able to get quick help from another individual. She picked up right where Suzie left off! I can rest assure that when I call their office, I will get answers right away.
Thanks for your excellent customer service!” – Rosalee
“Then I hit the deer a few years ago, my claim was handled in a timely and satisfactory manner” – David
“Gave quick affordable rates. Great customer service.” – Joe
“I love the prompt communication!” – Ashley
“Your agency has always been extremely helpful with our insurance needs. I have known Ron for many years and he is a fine example of what an honest and capable businessman should be. I am sure his leadership is highly valued by his agencies associates. I have always recommended your agency to my family and friends” – John
“I don’t contact the agency that often as I don’t have a need; however, when I do everyone at the agency is extremely responsive and willing to assist no matter the question.” – Shelley
“They were very fast in getting me my quotes and found me the best one for my budget” – Lynn
“Great customer service and always easy to deal with.” – Todd
“I always refer my clients and friends to Lorna! Best team around!!!” – Steve
“You always are there for us to answer questions and help.” – Shane
“I feel well taken care of working with American Advantage; I always receive prompt replies and results any time I’ve had to reach out. Keep up the good work team! :)” – Mark
“I have faced a lot of family emergency type situations this year and I appreciate being able to make a telephone call and have my questions answered by a real live person, always courteous, always professional, and always very prompt!” – Leah
“Petersen group has always been there to answer any questions. They have continued to be polite and knowledgeable.” – Jason
“You have just always been very efficient in replying to my questions or concerns we have!” – Corey
“Always answer questions, happy with insurance choices” – Robert
“Every time I need something done, I email you guys and it is handled very promptly. I feel like I am not just a number when dealing with your company, even though I only communicate once/maybe twice a year. Super friendly too!” – Jaclyn
“Your fast responsive customer service is top notch! The fact that you all care is priceless!” – Tim
“Friendly and quick response times. Explained choices and best options without being pushy. Very personable. Knowledgeable about different insurance coverages and packages available.” – Debra
“Friendly, informative and helpful” – Jeff
“The office took pride in the customer service aspect and I liked that we were able to save money and have better coverage” – David
“Always good customer service and very helpful “ – Justin
“I have dealt with Ron mostly. I like his honesty and straightforwardness.” – Patricia
“You were always very kind and helpful to Mike & I with whatever our needs were however now that I am on my own I am moving my insurance needs to a family member’s agency. This move is more personal than professional so I would reccomend your agency .” – Jeanne
“Ron was my agent before American advantage very pleased with him as an agent Throughout the years
Fast, objective service!” – Roland
“Very helpful service as we were getting quotes and answered all of our questions.” – Erik
“Very easy to work with and very quick responses.” – Debbie
“Always am greeted with a friendly professional person and am helped promptly with complete satisfaction.” – Gary
“We love the great personal service from everyone, the prompt response to any questions asked .and enjoy the clever birthday cards that come on our special days.” – Susan
“Any time we have concerns everyone is extremely helpful. If we needed to leave a message, there was a quick response from your team. Thanks again” – Christel
“Just weeks after buying my first home a storm knocked over a tree into my house. The damage was devastating. However, all it took was a call to American Advantage and Marc took care of everything. All I had to do was watch the contractors completely rebuild the back half of my house. After that enjoyed the completely repaired and updated home.” – Timothy
“We’ve consistently experienced excellent service from the Petersen Group. We put a great deal of value on responsiveness, accuracy and professionalism.” – Scott
“You give us the best rates and coverages we need. You recommend which policies we need and should have. We’ve been customers for over 10 years.” – Brian
“Always prompt, helpful and polite!” – John
“We love how responsive and knowledgeable you are. We always feel like you work in our best interest.” – Kimberly
“You have always been very helpful to us when we needed it” – Agnieszka
“Always available; knowledgeable; always on MY side in any issue” – Brandon